Refund policy

60-Day Satisfaction Guarantee
You have 60 days from the date of delivery to request a refund if you are not satisfied. You may open and use the product during this period; using the product does not prevent you from submitting a request.

To start the process, contact us at info@lorayve.com and provide your order number. We may request proof of purchase if necessary.

If your request is approved, the refund will be issued to your original payment method within up to 10 business days after we receive and approve the return.

To start a return, you can contact us at info@lorayve.com. Please note that returns must be sent to the following address:

Cosmetics Nord SIA
Lielmaņi, Mārupes pagasts, Mārupes novads, LV-2167, Latvia.

If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.

You can always contact us with any return questions at info@lorayve.com.

Damages and Issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods (for example, food, flowers, or plants), custom products (for example, special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you receive the item you want is to return the item you have and, once the return has been accepted, make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period
Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without having to provide a justification. As stated above, your item must be in the same condition in which you received it, unused and unworn, with tags attached and in its original packaging. You will also need to provide the receipt or proof of purchase.

Refunds
We will notify you once we have received and inspected your return and let you know whether the refund has been approved. If approved, you will automatically be refunded to your original payment method within 10 business days.

Please remember that it may also take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at info@lorayve.com.